Customer Service Questions

Shipping & Delivery

We try to ship out the same day, or at the very latest, the next day, if your order comes in later. If there is a problem we will contact you and let you know. You can get updates on your order by logging in to your account, or by email (orders@harryepstein.com) or telephone (800-821-5503). 

Privacy & Security

We take your privacy seriously.  No information that is given to us is used for anything else but to ship your package and to update you about your order.  That's it. 
 

Returns & Replacements

We are reasonable people. We assume you are a reasonable person to. Together, if something should go awry, we will be able to work it out between us. If it was our fault, we will make it good. If you accidentally ordered the wrong thing, we will take it back and give you a refund for the product that is returned to us.